Unfortunately I can't reply to the email and it's impossible to get a hold of them. Telling me I'm banned and then giving me a copy of their EULA doesn't help me understand what the ban was about. I'll probably never no and all I can do is speculate. Never had this issue with GTA 5 or any other online game for that matter. You don't know I'm being honest or dishonest I get that, but I wouldn't be on here trying to figure out why I got banned. Oh well, I guess I'll wait a month and hope and pray I don't get banned again with no explanation other than a copy of the EULA sent to me and basically telling me see you in a month.....