I know that you're not affiliated of R* etc...
And actually the real software is 99.9% fine, no problem at all. Only often made worse the server scripts what they change almost daily. You get then new nice bonus or lower prices etc, but sadly it's visible that they never test anything before release to the customers! And that damages often the theoretically great online part. A day later they fix them often (like right now, now works all fine again), but the damage is done and killed nerves of the users.
Besides that real professionals should have a way to contact the developers directly, not bots stuff only.