Where do you direct complaints?

[cowboy1867]

Hi I’m playing RDR2 on PS4. I completed the story last year and now play online. I have never experienced such a buggy game on PS4.

Normally I would not be bothered but I am very unhappy because a few weeks ago I was given. ‘Deal’ off gold and paid real money for gold to be used in the game.

i feel cheated because several times when I set up camp it disappear. I then have to set it up again and get charged the fee for doing that but found it doesn’t even get set up then . I have lost almost all the real money I paid for nothing.

obviously I realise that there are issues with higher than normal numbers playing but that’s not my problem. If I pay for something I would expect to get it or to get my money back. I need to make a formal complaint and was wondering if anyone can point me in the right direction.

thanks

[Parzival]

https://www.rockstargames.com/reddeadonline/feedback?redirect_lang=en_us

[cowboy1867]

Thanks I was so frustrated yesterday as I did a hunting mission and got loads of stuff over 3 hours. Went back to camp and it wasn’t there. Restart the PS4 and all my stuff hunted was gone and camp still was not there!

Sadly, a complaint is sometimes needed to get things improved ASAP.

[cowboy1867]

Hi, just in case anyone else wishes to seek a refund for buying gold bars due to bugs in the game, you need to direct your complaint to the company that took your payment.
 

in my case it was a request to the PlayStation network. I emailed rockstar and they didn’t reply- the above link posted by Parzival leads to a dead end. If you have an Xbox or pc I’m sure there is a similar procedure.

 

[Parzival]

What do you mean, leads to a dead end? I just checked it and the link works fine.

[Kean_1]

3 hours ago, cowboy1867 said:

Hi, just in case anyone else wishes to seek a refund for buying gold bars due to bugs in the game, you need to direct your complaint to the company that took your payment.
 

in my case it was a request to the PlayStation network. I emailed rockstar and they didn’t reply- the above link posted by Parzival leads to a dead end. If you have an Xbox or pc I’m sure there is a similar procedure.

 

That is not a dead end. That link @Parzival provided was the official R* Feedback and Support page. 

If you're looking for a refund for  your purchase, you can certainly try with SIE, but I'm surprised they didn't send you back to R* for this.

......either way, the link provided is not a "dead end" as I checked it myself as well.  

[cowboy1867]

Perhaps I should just clarify. The link that was provided to me above did not assist me in requesting a refund for my money and I had to seek another path as stated above.