Mediacom is really not the core issue Kean_1.
R* is the issue. I also have interacted with R* Support many times. I have over 100 emails in my chain with them. Unfortunately for us not all support employees are equal. Some are better, and some are worse at addressing the issue you are having. Mine has always been disconnects. Some rep's are honest and speak the truth as far as they know it. Which is small
I was told the support team never meets with the design team, not ever, not even by video or tele-conference. A written report is sent with our issues outlined. That is no way to run a game company.
I was also told there are no dedicated servers, peer to peer. Meaning your machine or mine is the host, either of us quit the connection is dropped.
I would have thought that after GTAO they would easily step into this game and create a solid winner right away. Different support team as well as design team, OK, but why not learn from GTAO. I just don't get it.
I also want to admit how much I play said messed up game. I just love it's beauty and openness.