Eternal Load Screen (PC) when I try and change appearance!

[Sophi]

anyone know how to fix this or what might be causing it?  I'm on a PC and I've tried many times now to get into the change appearance option but all it does is hang on the loading screen. 

[KidChenoa]

I submitted a bug ticket "https://support.rockstargames.com/requests/16130968" on Monday, Jan 20th on this issue, Rockstar responded (Zendesk, Roskstar Support) on Jan 21st and is in quotations following.  They did not offer any explanation nor indicate if it would be reolved anytime soon...the response just stated "Thank you for contacting Rockstar Support.  We received your report regarding an in-game Bug. This ticket will close after this reply, but your Bug Report will remain available for review by our team and we will reach out if we require further details. Should you need immediate assistance, please file a new ticket under the issue type that best reflects your problem."

Edited January 23, 2020 by Kean_1
(Removed repeat of same text that was also unreadable due to color)

[Kean_1]

That is the canned response they had been sending to a lot of folks lately including myself.

[dIV4r]

I'll have to see if this is happening for me. I don't change my appearance often but if it does, I will be sure to submit a ticket for it as well, even though they likely won't respond with anything helpful at least we'd be letting it known it is an issue for more than a few people. 

[Mizz-Lucy]

I can no longer posse up with randoms. Keep getting that eternal load screen.