DLC not showing up at all with ultimate edition preorder!!

[djh1988]

I am also having this problem as well. I have redeemed both the Ultimate Edition code and the War Horses code. I was only able to installed the Pre-Order Bonuses and even then, I was not able to get any content. No Cash Bonuses, No free weapons, not even a War Horse. I am also half-way into Chapter Three and I have zero content. This has been a real disappointing experience and it's a shame because this is a great game, but I cannot enjoy it. I bought the Ultimate Edition from GameStop, which gave me two War Horse codes so I have to contact Rockstar to provide me a Ultimate Edition code, which they did. And now I do not have any content.  

[Jackthestripper]

One problem with Rockstar tech support is you don't get the same support tech working on your ticket. I've now had responses from five different support techs. And the last one, clearly did not know what she was talking about. They had me jumping through hoops doing all sorts of stuff to rectify this problem, and this dimwit comes along  and suggests that? I mean really, suggesting that I go to 'manage horses' and call my horse? You don't think I've tried that already? Obviously just whistling is not going to bring me my War Horse, because I never bought it because it was not available. She would have known that if she read the previous messages back and forth. At this point it's all about principle. I'm halfway through the game, and I'm pretty sure the horse I'm using will get the job done just as well as the war horse. I'm going to keep bothering, and pestoring them until I get what I paid for. And hearing everybody else's same issues, I'm hoping to provide some insight and help everybody else get their stuff too. For god sakes, just issue me another code. I've already submitted a video showing my gamertag, that I have downloaded the DLC, they also had me reinitialize my PS4, which is brand new about a week ago, and the issue is still ongoing. Why not just give me another code? I submitted a response to that last reply from them, and I wasn't overly friendly about it. Hoping to get another reply today, and I will update this thread as soon as I get one. 

Edited November 8, 2018 by Jackthestripper

[Jackthestripper]

Finally got a response back from a different tech support member.  Was supposed to restore licences and then check that the dlc was purchased and downloaded. Then my warhorse should be in the stables.  It wasn't, of course.  Replied back and now the waiting game begins again.  

[JTeixeira]

Damn bro I hope everything works out on ur end! I can’t believe Howmuch of a hassle it is to obtain content we’ve paid top dollars for and didn’t receive! Straight Fukn bullsh*t! 

[Jackthestripper]

3 hours ago, JTeixeira said:

Damn bro I hope everything works out on ur end! I can’t believe Howmuch of a hassle it is to obtain content we’ve paid top dollars for and didn’t receive! Straight Fukn bullsh*t! 

I know man... They've had me do so many things now, it's too much to list. I've invested so much time now I can't turn back I have to see this through LOL at this point, like I said previously, the horse I have now is upgraded to the point where it's probably better than the war horse. I think now I want to carry it through with tech support so I can help other people. A lot of good people on this forum and hopefully I can help some people get their stuff. Time will tell I guess... I will keep this forum updated when I get a reply from Rockstar Support. Cheers! 

[JTeixeira]

You the man bro!! Much appreciated! #Hawaii

[Sexorcist805]

17 hours ago, Jackthestripper said:

I know man... They've had me do so many things now, it's too much to list. I've invested so much time now I can't turn back I have to see this through LOL at this point, like I said previously, the horse I have now is upgraded to the point where it's probably better than the war horse. I think now I want to carry it through with tech support so I can help other people. A lot of good people on this forum and hopefully I can help some people get their stuff. Time will tell I guess... I will keep this forum updated when I get a reply from Rockstar Support. Cheers! 

Do both of your DLC’s have the same image on the front? 

 

[Jackthestripper]

12 hours ago, Sexorcist805 said:

Do both of your DLC’s have the same image on the front? 

 

I bought the hard copy...do you mean the image on the sheet with the code inside the box?  I only got one sheet with one code on it in the box, if that's what you mean.  

[Jackthestripper]

On 11/10/2018 at 10:11 PM, JTeixeira said:

You the man bro!! Much appreciated! #Hawaii

Thanks man!  So, update: On Nov. 10th, I get a msg from R* saying, "Your case has been escalated to the proper department for further review."  Then, on Nov.11th, I get a request from a R* 'Supervisor' asking me to "reboot in Safe Mode, and update the System Software."  Fine, whatever...although I did this last week when they asked me to initialize my BRAND NEW PS4. So, I sent them a msg and spoke out...I told them that I have spent literally hundreds of dollars, if not over a grand, on Rockstar products since their earliest releases, including games. dlc's, in game purchases, you name it.  I told them that there are tons of people experiencing these problems.  I also informed them that unless R* show me that they care about me being a future customer, I don't see myself buying R* products in the future, as I simply do NOT make enough money to purchase things I am not receiving.  FFS I'm on Chapter 6 now, and I honestly don't see the Warhorse being useful.  Pretty sure you won't be able to use it in MP, so what is the point?  However - MUST...KEEP...FIGHTING LOL

[Force58]

On 11/5/2018 at 8:31 AM, Jackthestripper said:

That may have been me, not sure...I actually posted the same problem on one thread, and I currently have an open support ticket with R*.  I have been communicating with them every day, and have typically been getting a reply back from them the next morning. Here's how it went down once I opened the ticket:  

 

Day 1 - Told them about the problem, and they asked me to upload a screenshot showing that I downloaded the add-on.  So, I did that.✔️

Day 2- Then they asked me to 'complete' chapter 2, (even though their support page says you just need access to the mission with the stables), but...I did as they asked anyhow, I completed Chapter 2. ✔️

Day 3 -Then they got back and asked me to clear the game cache files.  Brand new PS4 slim purchased a few days before, and only this game installed,  but still, I did as they asked and cleared them. ✔️

Day 4 - I told them I still had NO WAR HORSE! They then asked me for a screenshot that the day 1 patch had been installed.  So, I did.  ✔️

Day 5 - (This morning) Received a reply requesting a pic/scan of my receipt showing the amount, and the date of purchased.  Well, I did that at 6:00 a.m this morning. ✔️ Like I mentioned before, I generally have a reply waiting for me the next day when I wake up around that time. 

I am halfway through Chapter 3, so at this point I am willing to bet that I will be finished the game before this is resolved.  However, I will update this thread when I get new information from R*.  I don't know what looking at the receipt will do. I am thinking they will ask me to re-install and start the story mode over.  I have no interest in doing that.  I have invested a lot of hours in this product already. If they do, I will be telling them that I will not be doing that, and that it will more than likely be the last R* product I purchase, or at least the last time I dish out an extra amount of money for bonus material.  I know, I know, they'll probably roll their eyes and laugh.  Anyhow, sorry to hear you're having the same problem(s) as I am and a ton of other people.  Note: All my other bonus items were available EXCEPT my war horse, so it's kind of weirld. 

 

Did you check the stable for your war horse?

[Jackthestripper]

5 minutes ago, Force58 said:

Did you check the stable for your war horse?

No, I haven't.  Never occurred to me.  I'll try that. 

[Force58]

4 minutes ago, Jackthestripper said:

No, I haven't.  Never occurred to me.  I'll try that. 

Sorry, I couldn't help myself.  I really hope you get the issue worked out as it looks a lot of people are having the same thing happen.  It's one of the reasons why I only buy the game initially.  If the game ends up being good I'll fork over for the DLC's, but the special edition packages never really make me feel like I got my $$'s worth.

[Jackthestripper]

Just now, Force58 said:

Sorry, I couldn't help myself.  I really hope you get the issue worked out as it looks a lot of people are having the same thing happen.  It's one of the reasons why I only buy the game initially.  If the game ends up being good I'll fork over for the DLC's, but the special edition packages never really make me feel like I got my $$'s worth.

HAHAHAHA! Ok, you got me! When I first read what you wrote I thought, "Awww, man, another Captain Obvious!" lol I literally thought you were serious lmao!! Yeah, it's been quite a struggle but hopefully I can get some answers, hopefully something that other people can apply to their problem(s) and help them.  I hate seeing people not get what they paid for.  I don't care if it's just a new code they give me, or something....show me you WANT me to purchase more R* products.  At this point, throwing some cash in my PSN wallet would show me they care.  Hopefully they find a fix though, that would be preferable. 

[Sexorcist805]

4 hours ago, Jackthestripper said:

I bought the hard copy...do you mean the image on the sheet with the code inside the box?  I only got one sheet with one code on it in the box, if that's what you mean.  

Just one sheet? That’s interesting because my hard copy came with two.  So yesterday I made a trip to my local GameStop and preordered a game and thought ‘what the hell’ I’m desperate to get a resolution so I told the store employee about my issue and how there’s others who are experiencing similar things and he asked me if both my DLC sheets had a different image from one another (according to him, everyone should’ve gotten two DLC sheets, one containing the warhorse and the other, the remaining bonuses) ..I said no, they’re the same. I told him I only have the warhorse and that’s it, he said that’s the root of the problem, Rockstar sent me Two Warhorse DLC in replace of the missing bonuses I was supposed to get. I guess, he told me, that rockstar sent out a lot of Two of the same DLC sheets on release day and that he’s seen this happen with GTA V. I’m taking in my copy today to my local GameStop to see if they can resolve it. I’ll give an update as soon as I can. 

[Poggy]

That's very interesting to know.  Maybe the reason I haven't had any issues with ultimate edn DLC is that I got the early pre-order digital edn and pre-downloaded it.  Maybe digital was the way to go with this?  Is this a problem with the physical copy more than the download?

[Jackthestripper]

8 minutes ago, Sexorcist805 said:

Just one sheet? That’s interesting because my hard copy came with two.  So yesterday I made a trip to my local GameStop and preordered a game and thought ‘what the hell’ I’m desperate to get a resolution so I told the store employee about my issue and how there’s others who are experiencing similar things and he asked me if both my DLC sheets had a different image from one another (according to him, everyone should’ve gotten two DLC sheets, one containing the warhorse and the other, the remaining bonuses) ..I said no, they’re the same. I told him I only have the warhorse and that’s it, he said that’s the root of the problem, Rockstar sent me Two Warhorse DLC in replace of the missing bonuses I was supposed to get. I guess, he told me, that rockstar sent out a lot of Two of the same DLC sheets on release day and that he’s seen this happen with GTA V. I’m taking in my copy today to my local GameStop to see if they can resolve it. I’ll give an update as soon as I can. 

Dude, thank you for this information!  I had absolutely no idea I was supposed to get TWO CODES!  I literally just opened the game, grabbed the code and put it in.  I figured it was just one code that did all the bonus materials, tbh. I didn't look at it in it's entirety. I hope you get somewhere with this.  I will now let R* I only received one code.  Hopefully I can get somewhere with them. Best of luck, I'll update here as well. 

[Jackthestripper]

41 minutes ago, Poggy said:

That's very interesting to know.  Maybe the reason I haven't had any issues with ultimate edn DLC is that I got the early pre-order digital edn and pre-downloaded it.  Maybe digital was the way to go with this?  Is this a problem with the physical copy more than the download?

I believe it is both. At least that's what I heard. I always like the hard copy of a game. Looks good on my gaming shelf LOL Maybe digital is the way to go. I've only bought digital once....Tiger Woods pga TOUR 2014 and had no issues. Mind you it's 2 different companies. EA sports and R*. Something to consider for next time. 

[Sexorcist805]

2 hours ago, Jackthestripper said:

Dude, thank you for this information!  I had absolutely no idea I was supposed to get TWO CODES!  I literally just opened the game, grabbed the code and put it in.  I figured it was just one code that did all the bonus materials, tbh. I didn't look at it in it's entirety. I hope you get somewhere with this.  I will now let R* I only received one code.  Hopefully I can get somewhere with them. Best of luck, I'll update here as well. 

My pleasure bro! And likewise, I sincerely hope this solves your problem!   

[Jackthestripper]

On 11/12/2018 at 1:11 PM, Sexorcist805 said:

My pleasure bro! And likewise, I sincerely hope this solves your problem!   

Looks like R* finally decided that the only thing left to do was to give me a new code, which they did.  The code worked so I got the Warhorse finally.  I'm probably about 2 hours or so from finishing, but maybe when I play the story next time I will get some actual use out of it!  Hope you had some luck with your problem too.  

[Sexorcist805]

5 minutes ago, Jackthestripper said:

Looks like R* finally decided that the only thing left to do was to give me a new code, which they did.  The code worked so I got the Warhorse finally.  I'm probably about 2 hours or so from finishing, but maybe when I play the story next time I will get some actual use out of it!  Hope you had some luck with your problem too.  

Yeah I was given a new code as well. I went to GameStop yesterday like I was advised to do by an employee last week and they said they don’t  deal with product related problems in store anymore and gave me the number to GameStop support and reassured me that I would get a new code. I called today around 12:05pm (pacific time)  and spoke to a lady, I think her name was Julie but she was nice but transferred me to their account department or something like that. This time it wasn’t so much pleasant as it was with Julie, this guy just couldn’t understand me when I kept repeating THAT I GOT 2 OF THE SAME DLC CODE. It was very frustrating as I was questioning and making sure that this new code would be the holy grail I’ve been desperately yearning. I ask: So this should relsolve all and I will have my missing items? Him: yes. Me: just want to clarify, this isn’t the warhorse DLC because I already have that, I’m missing the outfits, guns and other accessories. Him: this is the ultimate code, it’s the best one, we give these out on special occasions and this is one of the. Me: but didn’t the ultimate edition come with that “ultimate code”? It just sounds so vague.. him: I don’t know sir. Well after hearing that I just gave up and accepted the code. Overall it was a bittersweet experience /: please everyone, hope/pray/whatever, that this works out for me! And Jack, I’m relieved and glad to hear that yours was solved brother!