DLC not showing up at all with ultimate edition preorder!!

[pretty tony yo]

I saw one thread where someone was having this issue too. I bought the ultimate edition of the game a month before release date and am well into chapter 2 with no sign of a new horse that is free or nay free guns. Also the character outfits are not there! Not happy right now.

[Magnus Drow]

Horses are available to purchase for $0 at the Valentine Stable after completing a mission with Hosea in Chapter 2.  Guns are available for purchase for $0 at any Gunsmith.

[Sexorcist805]

4 hours ago, pretty tony yo said:

I saw one thread where someone was having this issue too. I bought the ultimate edition of the game a month before release date and am well into chapter 2 with no sign of a new horse that is free or nay free guns. Also the character outfits are not there! Not happy right now.

I also bought the ultimate edition and the only thing that was given to me was the war horse, no outfits, no talisman, no boosters nor guns. I’ve uninstalled and reinstalled it, restarted my console, looked online for advice and have gotten no luck, so I’m very very unhappy as well!

[Smash_N_Grab-]

https://www.eurogamer.net/articles/2018-11-02-red-dead-redemption-2-special-ultimate-4975#section-1

If non of these things work all you can do is contact R* support I suppose which sucks.

[Poggy]

Your boosts are applied automatically.  There is an off/on toggle in settings.

Talismans in items/satchel, boosts applied even without visual representation or equippin, one can be worn vis all when changing outfit at trunk or hotel.

Guns available for zero dollar at gunsmiths.

Saddle and horse equipment available for zero at stable, along with horses.

Outfit already in trunk, or check at general store.

[Jackthestripper]

13 hours ago, pretty tony yo said:

I saw one thread where someone was having this issue too. I bought the ultimate edition of the game a month before release date and am well into chapter 2 with no sign of a new horse that is free or nay free guns. Also the character outfits are not there! Not happy right now.

That may have been me, not sure...I actually posted the same problem on one thread, and I currently have an open support ticket with R*.  I have been communicating with them every day, and have typically been getting a reply back from them the next morning. Here's how it went down once I opened the ticket:  

 

Day 1 - Told them about the problem, and they asked me to upload a screenshot showing that I downloaded the add-on.  So, I did that.✔️

Day 2- Then they asked me to 'complete' chapter 2, (even though their support page says you just need access to the mission with the stables), but...I did as they asked anyhow, I completed Chapter 2. ✔️

Day 3 -Then they got back and asked me to clear the game cache files.  Brand new PS4 slim purchased a few days before, and only this game installed,  but still, I did as they asked and cleared them. ✔️

Day 4 - I told them I still had NO WAR HORSE! They then asked me for a screenshot that the day 1 patch had been installed.  So, I did.  ✔️

Day 5 - (This morning) Received a reply requesting a pic/scan of my receipt showing the amount, and the date of purchased.  Well, I did that at 6:00 a.m this morning. ✔️ Like I mentioned before, I generally have a reply waiting for me the next day when I wake up around that time. 

I am halfway through Chapter 3, so at this point I am willing to bet that I will be finished the game before this is resolved.  However, I will update this thread when I get new information from R*.  I don't know what looking at the receipt will do. I am thinking they will ask me to re-install and start the story mode over.  I have no interest in doing that.  I have invested a lot of hours in this product already. If they do, I will be telling them that I will not be doing that, and that it will more than likely be the last R* product I purchase, or at least the last time I dish out an extra amount of money for bonus material.  I know, I know, they'll probably roll their eyes and laugh.  Anyhow, sorry to hear you're having the same problem(s) as I am and a ton of other people.  Note: All my other bonus items were available EXCEPT my war horse, so it's kind of weirld. 

 

[Poggy]

Man, that really sucks MrStripper - I feel for you   

[Jackthestripper]

Just now, Poggy said:

Man, that really sucks MrStripper - I feel for you   

Thanks...I've cooled off quite a bit since it all started.  At this point it's the principal.  I paid for something I didn't get. My current horse is at max bonding and might be better than this Warhorse, but I don't know because I haven't been able to use it. This has been a craptacular experience for me.  Planned for Oct. 26th for months on end, only to have my PS4 hard drive crash while installing it.  Tried for days to resolve, and fix the problem, then finally my wife got tired of hearing me complain about it, and bought me a new PS4 slim! (Early Xmas present SHE says, but really it's because SHE wanted to play the game too, I SAY! lol) Then this whole bonus content thing goes down, in addition to all the other frustrating bugs with this game. It is a great game, and I know the little bugs that are annoying people will be fixed at some point, but still frustrating.  At this point, I am hoping MP is really really good....that would make things a little better! 

[Jackthestripper]

R* UPDATE: I just got a reply from Rockstar finally. They now want me to do a hard reset of my PS4 console... You know, the one my wife bought me brand new a week ago? Yeah that one! They want me to make a video of it including my gamertag and upload it to YouTube and then share it with them.  I currently have a thoroughbred, which I have bonded up to the maximum of level four.  If anyone has used this horse and the warhorse, can you tell me is it even worth it for me to go through all this garbage with Rockstar for the war horse? Because I have pretty much had enough at this point like a lot of people. What's next?... Does Rockstar want to come and sit in my living room and watch me play? Would  that be enough proof? My other question is, does anyone know if I should choose restore to default settings or a full initialize? Not sure which option they want me to choose cuz they weren't specific enough.

Edited November 6, 2018 by Jackthestripper

[Sexorcist805]

1 hour ago, Jackthestripper said:

R* UPDATE: I just got a reply from Rockstar finally. They now want me to do a hard reset of my PS4 console... You know, the one my wife bought me brand new a week ago? Yeah that one! They want me to make a video of it including my gamertag and upload it to YouTube and then share it with them.  I currently have a thoroughbred, which I have bonded up to the maximum of level four.  If anyone has used this horse and the warhorse, can you tell me is it even worth it for me to go through all this garbage with Rockstar for the war horse? Because I have pretty much had enough at this point like a lot of people. What's next?... Does Rockstar want to come and sit in my living room and watch me play? Would  that be enough proof? My other question is, does anyone know if I should choose restore to default settings or a full initialize? Not sure which option they want me to choose cuz they weren't specific enough.

Do you have everything but the warhorse? Or the warhorse and other items?

[Jackthestripper]

I have everything but the war horse... I got all the weapons & the survival kit. I have the bonus outfits too.

[Jackthestripper]

2 minutes ago, Sexorcist805 said:

Do you have everything but the warhorse? Or the warhorse and other items?

I have everything except the war horse. I have the weapons & survival kit and the bonus outfits just not the war horse. Sorry for posting twice LOL

[Sexorcist805]

3 hours ago, Jackthestripper said:

I have everything except the war horse. I have the weapons & survival kit and the bonus outfits just not the war horse. Sorry for posting twice LOL

Hah all good! Interesting, with me it’s quite the opposite, I only have the war horse and missing everything else. The game even came with two of the same ‘outlaw kit’ pre order paper (with different codes) and I tried both and it only rewards that damn horse >-<  rockstar really screwed us over with this worthless attempt of a preorder bonus smh 

[Poggy]

So bizarre to have some items but not others ...?

I was lucky, although I couldn't find them at first, all my stuff was there.  Keep us updated with any resolutions.

[DylBandit]

I've had this issue with DLC content before. I loaded the game, and I couldn't find my war horse. To fix this issue I did the following:

I went to the main game page of Red Dead Redemption 2, and then I located the two DLC files that were already installed to the game. I then went to delete the two add-on files and then restarted the game and everything was there. 

[JTeixeira]

Sucks to know how many others who have paid the extra money for the bonus content and lead to no problem solving solutions. I’m also another victim short of the free guns,talons,outfits, and other stuff. Only received my war horse. Just looking for the fix. 

Completed chapter2 

did deleting game and reinstalling.. 

checked the content settings.. 

nothing.

HELP WANTED

[DylBandit]

1 hour ago, JTeixeira said:

Sucks to know how many others who have paid the extra money for the bonus content and lead to no problem solving solutions. I’m also another victim short of the free guns,talons,outfits, and other stuff. Only received my war horse. Just looking for the fix. 

Completed chapter2 

did deleting game and reinstalling.. 

checked the content settings.. 

nothing.

HELP WANTED

Instead of deleting the game, try deleting the DLC files located in your add-on section of the game. If your on PlayStation you can do this buy hovering over the game without clicking on it, and then hit the down arrow until you see add ons. Delete the DLC files and reinstall, it should take a few seconds, then restart/start the game. 

Do this and get back to me, let me know if it worked. 

[JTeixeira]

Im not sure if it’s the same if I’m running it on a Xbox one. I was only able to delete the game and load it again. With no positive results.

[Jackthestripper]

52 minutes ago, DylBandit said:

Instead of deleting the game, try deleting the DLC files located in your add-on section of the game. If your on PlayStation you can do this buy hovering over the game without clicking on it, and then hit the down arrow until you see add ons. Delete the DLC files and reinstall, it should take a few seconds, then restart/start the game. 

Do this and get back to me, let me know if it worked. 

Unfortunately I've tried that three or four times now, Rockstar suggested that while communicating with me a few days ago. It didn't work. Going to initialize my PS4 today and reinstall the DLC and see if that works.

[DylBandit]

11 minutes ago, JTeixeira said:

Im not sure if it’s the same if I’m running it on a Xbox one. I was only able to delete the game and load it again. With no positive results.

The steps should be very similar. 

[DylBandit]

2 minutes ago, Jackthestripper said:

Unfortunately I've tried that three or four times now, Rockstar suggested that while communicating with me a few days ago. It didn't work. Going to initialize my PS4 today and reinstall the DLC and see if that works.

Sorry to hear that @Jackthestripper

Knowing that you deleted the files, and restarted and loaded the game after you deleted the files, maybe initializing your system will do the trick. 

Keep me posted! 

[JTeixeira]

@Jackthestripper update us if that works for you. May have to do that to my xbox but I dnt want to if it doesn’t even work. Hence my internet is acting up and slow af rn. 

[Jackthestripper]

@DylBandit and @JTeixeira Unfortunately I reinitialized my console and went to the stables only to find Ardenne's horse for sale for $140.  So, like R* asked me to do, I made a video of me riding to the stables, showing the available horses, none of which were the Warhorse. Currently uploading the video to Youtube then I will send them the link and see what they say.  I know what they're doing....they're asking me to do little things to kill time, hoping that I finish the game before it's resolved.  In any case, I'll update the thread as soon as I get something back.  More than likely tomorrow if history of this ticket repeats itself.  I have a shaved head but if I had hair I would be pulling it out right now! 😡

[Jackthestripper]

Well, the rocket scientist who replied from Rockstar Support gave me some valuable information... She told me to go to manage horses in the stables and call my horse. Wait, what? Did they not read the entire thread and conversation on my dashboard? Well, now I know it's up on the d-pad to call my horse. Never would have finished the game of that learning that valuable information. 

[JTeixeira]

Brah!!! Fukn clowns these people! I give up already. First n last I pre order a $100 game!! Smh. I give you prop for trying all over to get a decent answer.. 

[Sexorcist805]

It’s definitely the last $100 dollar edition from rockstar for me. I say we all sign a petition or bombard their support system so they see just how many of us were affected and to press them on actually making an effort instead of some half assed attempt/response. We payed for those extra contents and we rightfully deserve them so they need to make up on their end!

[Jackthestripper]

2 hours ago, Sexorcist805 said:

It’s definitely the last $100 dollar edition from rockstar for me. I say we all sign a petition or bombard their support system so they see just how many of us were affected and to press them on actually making an effort instead of some half assed attempt/response. We payed for those extra contents and we rightfully deserve them so they need to make up on their end!

I'm in! I mean that last response I got from them was just stupid!!! She obviously did not read all the other msgs that went back and forth. Last time I order ANY BONUS ITEMS FROM RETARDSTAR AS WELL! FML

[oldphart-JRC]

Ya, I hear you. My $100, and not being able to get what I paid for ? It's like paying for steak and getting a hamburger instead. Nice ! Really R*, either refund me the difference or deliver what I paid for. In the real world, it's called fraud !

[pretty tony yo]

On 11/1/2018 at 9:07 PM, Molphin said:

 

Spoiler

 

 

 

Edited November 8, 2018 by pretty tony yo

[pretty tony yo]

I have yet to hear back from R* support about anything. XBOX Support however did say they would refund me the $100 and then I can purchase all over again. Not sure what I want to do. At this point as long as I get the online multiplayer bonuses IDGAF, but I also will not be preordering an ultimate edition of anything from these assholes ever again!!