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Red Dead Redemption 2 on PC exited unexpectedly

Created November 5, 2019Updated November 5, 2019
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Question: What can I do if Red Dead Redemption 2 crashes on launch with the error "Red Dead Redemption 2 Exited Unexpectedly"?

Answer: The most common cause of this error is out of date graphics drivers. 

Update your graphics drivers

NVIDIA owners should update their graphics driver version to 441.12 or above in the GeForce Experience app, or manually using this link: http://www.nvidia.com/Download/index.aspx

AMD owners should update their graphics driver version to 19.11.1 or above in the Radeon Software app, or manually using this link: http://support.amd.com/en-us/download

Run RDR2.exe as an administrator

  1. Open the Rockstar Games Launcher
  2. Select Settings
  3. Select Red Dead Redemption 2 under My installed games
  4. Select Open under View Installation Folder
  5. Right-Click on RDR2
  6. Select Properties
  7. Under the Compatibility Tab
  8. Select Run this Program as an Administrator and Disable Full Screen Optimization
  9. Click OK
  10. Return to the Games Menu in the Rockstar Games Launcher
  11. Launch the game
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RDR2 on PC General Troubleshooting

Created November 5, 2019Updated November 5, 2019
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Question: How can I troubleshoot issues with launching or crashing of Red Dead Redemption 2 on PC?

Answer: The following steps resolve many common launching or crashing issues with Red Dead Redemption on PC.

Update your video card drivers

Temporarily disable your Anti-virus software

  • Windows 10 Users can disable the Anti-virus potion of WIndows Security using the steps outlined in the following article:  https://support.microsoft.com/help/4027187/
  • Steps may vary for other antivirus software. Please refer to your software providers documentation for details on how to temporarily disable antivirus protections.

Update the Rockstar Games Launcher

  1. Close any open Rockstar Games Titles
  2. Close the Rockstar Games Launcher
  3. If the Rockstar Games Launcher icon is in the Windows Taskbar, right-click and select Exit
  4. Restart the Rockstar Games Launcher and allow any updates to apply

Clear your local Rockstar Games Launcher profile details

  1. Start the Rockstar Games Launcher
  2. Select Settings
  3. Select Account Information
  4. Select Delete Local Profile

    Note: This will remove all profile details from your local machine and require you to sign in to the Rockstar Games Launcher again. It will not delete your Social Club account or any saved games. Signing in to Social Club will recreate your local profile.
     
  5. Select Confirm
  6. Sign in to the Rockstar Games Launcher again
  7. Launch Red Dead Redemption 2
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  • Kean_1 changed the title to 5/5/19 R* PC Troubleshooting (News on Hotfixes, Status, Updates, etc.)
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Rockstar Games Launcher Release Notes - v1.0.9.164

Created November 5, 2019Updated November 5, 2019
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[November 5, 2019] General / Miscellaneous 

  • Fixed an issue that resulted in the Rockstar Games Launcher returning the error "The Rockstar Games Launcher failed to initialize" on startup
  • Fixed an issue that resulted in the Rockstar Games Launcher preload decryption getting stuck and not completing
  • Fixed an issue that resulted in the Rockstar Games Launcher returning the error "The Rockstar Games Launcher exited unexpectedly" when launching Red Dead Redemption 2
  • Fixed an issue that resulted in crashes when starting the Rockstar Games Launcher from the Epic Games Launcher
  • Fixed an issue that resulted in the Rockstar Games Launcher returning the error "Unable to launch game, please verify your game data" when launching Red Dead Redemption 2 from the Epic Games Launcher
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  • Kean_1 changed the title to 11/5/19 R* PC Troubleshooting (News on Hotfixes, Status, Updates, etc.)
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RDR2 Title Update 1.14 Notes (PS4 / Xbox One / PC)

Created November 4, 2019Updated November 6, 2019
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[November 6, 2019] General / Miscellaneous – PC

  • Improvements to address issues that resulted in Red Dead Redemption 2 crashing due to Anti-Virus software.
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We have made updates to Red Dead Redemption 2 and the Rockstar Games Launcher. Please restart the Rockstar Games Launcher and RDR2 to apply the updates.
3:20 PM · Nov 6, 2019·Twitter Web App
 
 

Rockstar Games Launcher Release Notes – v1.0.9.169

Created November 6, 2019Updated November 6, 2019
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[November 6, 2019) – General / Miscellaneous

  • Improvements to address issues that resulted in the Rockstar Games Launcher returning the error "The Rockstar Games Launcher exited unexpectedly" when launching Red Dead Redemption 2
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Rockstar Games Launcher Release Notes – v1.0.11.170

Created November 7, 2019Updated November 7, 2019
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[November 7, 2019] General / Miscellaneous

  • Improvements to address issues that resulted in the Rockstar Games Launcher displaying the error "The Rockstar Games Services are unavailable and offline play could not be verified" when launching Red Dead Redemption 2
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In our continued effort to fix ongoing issues with the Rockstar Games Launcher, we have just released an update designed to address “unexpectedly exited” errors for some players with AMD processors. Please restart the launcher to apply the update:
 
 
 
 

Rockstar Games Launcher Release Notes – v1.0.12.172

Created November 8, 2019Updated November 8, 2019
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[November 8, 2019] – General / Miscellaneous

  • Improvements to address issues causing the Rockstar Games Launcher to exit unexpectedly for some players with AMD processors
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8 hours ago, Kean_1 said:

Here are some links to threads where the OPs have found solutions that work for them and other discussions sharing possible fixes you can try if you're having troubles:

 

Solved! Defaulting to windowed borderless from fullscreen. It appears that it defaults only if the API is set to DX12. But if set to Vulkan, it keeps the setting. 

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Rockstar Games Launcher Release Note – v1.0.14.181

Created November 15, 2019Updated November 15, 2019
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[November 15, 2019] General / Miscellaneous

  • Removed message that prompted users with newly created Social Club accounts to ‘Play on Disc’ when the Rockstar Games Launcher detected Red Dead Redemption 2 was already installed
  • Launching Red Dead Redemption 2 from the Epic Games Launcher no longer requires check to verify that Rockstar Games Launcher is installed
  • Resolved issue that prevented Red Dead Redemption 2 from launching while Epic Games Launcher is in Offline Mode
  • Fixed minor issue with exit code error between Red Dead Redemption 2 and Epic Games Launcher
  • Addressed issue with HDR shading when using Vulkan graphics API
  • Increased file download efficiency of the Rockstar Games Launcher
  • Fixed issue for users with Multi-Factor Authentication enabled on their Social Club accounts attempting to launch Grand Theft Auto V via Steam
  • Auto-Sign In settings in the Rockstar Games Launcher are no longer overwritten when alternating between launching games from Rockstar Games Launcher and Steam
  • Improved overall stability of the Rockstar Games Launcher
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  • Kean_1 changed the title to *** UPDATED 11/15/19 *** R* PC Tech Issue News, Hotfixes, etc

Red Dead Redemption 2 for PC Update – Nov. 16, 2019

Created November 17, 2019Updated November 17, 2019
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We have identified several ongoing issues some players are experiencing on specific machine configurations and are currently working to resolve them. 

While this is not a comprehensive list, we have identified the group of key remaining issues below as high priority problems that we are working to resolve in future updates targeted  to release starting early next week.

Crashes on Start Up

  • We have identified several crashes as the game is booting related to certain settings configurations. We are currently testing fixes for these issues to implement as soon as possible. 

Crashes After Start Up

  • In the last update we were able to fix instances where players reported their performance degraded over time. While this fix helped many players, it also highlighted other undiscovered crashes in certain circumstances that we are now addressing.

"Mouse Cursor" Issues

  • Some players using the Epic Games Launcher are experiencing issues with their mouse cursor. We’ve identified the root cause of this issue and will address it in the upcoming update. Until then, please follow the steps here to resolve the issue:

Settings Greyed out

  • In order to implement certain workarounds related to ongoing issues, we have temporary delayed the accessibility of the settings menu. We will work to restore regular functionality in a future update. In the meantime, the setting options will be available after 120 seconds.

Framerate Stuttering

  • Some players have been experiencing intermittent frame rate stuttering despite powerful GPUs. We’re working closely with Nvidia to eliminate the remainder of these issues.

Framerate Affecting Core Drain

  • A small number of players are experiencing an issue where their framerate is altering how their cores drain.

GPU Drivers

Please note that many players are using older GPU drivers which have not been updated to support Red Dead Redemption 2 on PC. Go here for details on how to update your GPU drivers:

Optimizing Your System

There are many options to influence the graphical fidelity of Red Dead Redemption 2 for PC. Go here for tips on maximizing your experience:

General Troubleshooting

As with any PC game there are a number of steps you can take to resolve issues you are experiencing. The steps listed in the following article have shown to resolve the majority of issues for most players:

If are experiencing issues not mentioned here, and have not contacted Rockstar Support already, you can do so by selecting your game here:

You can follow @RockstarSupport for updates about the latest game improvements.

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  • Kean_1 changed the title to *** UPDATED 11/17/19 *** R* PC Tech Issue News, Hotfixes, etc

Rockstar Games Launcher Release Notes – 1.0.15.182

Created November 19, 2019Updated November 19, 2019
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[November 19, 2019] General / Miscellaneous

  • Fixed an issue that resulted in an 'Activation Required' screen when attempting to run Red Dead Redemption 2 in offline mode
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  • Kean_1 changed the title to *** UPDATED 11/19/19 *** R* PC Tech Issue News, Hotfixes, etc

https://support.rockstargames.com/articles/360038342293/RDR2-Title-Update-1-14-Notes-PS4-Xbox-One-PC

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[November 19, 2019] General / Miscellaneous – PC

  • Improvements to address an issue that resulted in stalls on 4-core and 6-core CPUs
  • Players with NVIDIA graphics cards and 4-core or 6-core CPUs should install the GeForce Hotfix Driver Version 441.34 from NVIDIA and remove any launch arguments to resolve this issue: For more information, please see this support page: https://support.rockstargames.com/articles/360038940333
  • Improvements to address an issue that resulted in a permanent mouse cursor being displayed at all times when launching the game via the Epic Games Store
  • Improvements to address an issue that resulted in the player’s cores draining at a faster rate than intended in Story Mode when running at high frame rates
  • Improvements to address an issue that resulted in player weight decreasing at a faster rate than intended in Red Dead Online when running at high frame rates
  • Improvements to address an issue that resulted in players not being able to place Waypoints on the Pause Menu Map in the correct location
  • Improvements to address an issue with matchmaking in Red Dead Online that resulted in players with incompatible control settings joining the same session. We recommend that players using mouse and keyboard controls should switch to ‘Free Aim’ targeting mode before entering Red Dead Online.
  • Improvements to address an issue that resulted in all custom graphical settings reverting to a low preset when the game was updated
  • Improvements to address an issue that resulted in an ‘Activation Required’ error when loading the game after system hardware or device changes were made
  • Improvements to address issues that resulted in a crash and displayed the ‘Failed to initialize graphics device’ or ‘Unable to initialize graphics driver ’errors when launching the game. If this issue still occurs, please make sure you have the latest graphics card drivers installed for your system.
  • Improvements to address an issue that resulted in a crash when launching the game in Fullscreen display mode while using Vulkan
  • Improvements to address an issue that resulted in a crash when launching the game with some graphics-related launch arguments active
  • Improvements to address an issue that resulted in a crash during loading screens when entering Story Mode or Red Dead Online
  • Improvements to address an issue that resulted in a crash while modifying weapons at the Gunsmith in Red Dead Online
  • Improvements to address issues that resulted in random crashes and the error “Red Dead Redemption 2 exited unexpectedly” during gameplay

 

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  • 2 weeks later...

[December 2, 2019] General / Miscellaneous – PC

  • Improvements to fix an issue that resulted in a crash when running out of memory
    Any users experiencing memory-related error messages should check their virtual memory settings are correct by following the instructions on this support article
    https://support.rockstargames.com/articles/360038178954/
  • Improvements to fix an issue that resulted in potential save corruption and permanent loss of progress if the player was signed out of their Social Club account while in Story Mode
  • Improvements to fix an issue that resulted in partial lighting of hair/fur when the Resolution Scale graphical setting was set to higher than the native resolution
  • Improvements to fix an issue that resulted in a crash when entering the Landing Page during game startup
  • Improvements to fix an issue that resulted in a crash during initial startup for some specific hardware configurations
  • Improvements to fix an issue that resulted in random crashes during gameplay on systems using a Nvidia GTX 970 graphics card
  • Improvements to fix an issue that resulted in a crash when starting the Benchmark Tool on low-end systems
  • Improvements to fix an issue that resulted in instability on some systems running Windows 10 Version 1090 (November 2019 Update)
  • Improvements to fix an issue that resulted in audio stuttering/stalling when the game is running at high framerates
  • Improvements to fix an issue that resulted in pixelated/blocky rendering artifacts on shadows during some cutscenes
  • Improvements to fix an issue that resulted in rendering and lighting artifacts when the Screen Space Ambient Occlusion graphical option was set to Ultra
  • Improvements to fix several issues that resulted in rendering and lighting artifacts on some systems during gameplay
  • Improvements to fix several issues that resulted in random crashes during gameplay in Story Mode and Red Dead Online
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Rockstar Games Launcher Update Notes – 1.0.16.196

Created December 3, 2019Updated December 3, 2019
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[December 3, 2019] General / Miscellaneous

  • Improvements to address an issue that resulted in the players being unable to launch Red Dead Redemption 2 after a Rockstar Games Launcher crash
  • Improvements to address an issue that resulted in Red Dead Redemption 2 defaulting to the system language and not the language chosen in the Rockstar Games Launcher
  • Improvements to address an issue that resulted in players being signed out and Red Dead Redemption 2 rebooting after being prompted to retry connection in the Rockstar Games Launcher
  • Improvements to address an issue that resulted in updates not being applied after being prompted to restart the Rockstar Games Launcher
  • Improvements to address an issue that resulted in the Rockstar Games Launcher prompting players to try launching Red Dead Redemption 2 after being unable to detect Windows Media Player
  • Improvements to address an issue that resulted in players not being prompted to update Red Dead Redemption 2 when updates were available
  • Improvements to address an issue that resulted in players being prompted to sign into the Rockstar Games Launcher, when trying to launch Red Dead Redemption 2 in Offline mode after previously signing in
  • Improvements to address an issue that resulted in some Red Dead Redemption 2 Challenge progress being reset after disconnecting
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