Dr_Wigglespank 20 Posted February 18, 2020 Share Posted February 18, 2020 (edited) I put in a ticket with R* support about not receiving the free copper still upgrade, and they sent a copy/paste reply, but it included this: "If you claimed your Social Club x Twitch Prime benefits, you should see the Collector’s Bag and Polished Copper Still Upgrade available for free in-game 48 hours after claiming. If you already purchased either of these items, then you will receive a refund for the purchase within 48 hours." As it was taking a long time to get a response to my ticket, I went ahead and bought the still, then asked for a refund. It did take a bit of back and forth with them, but they gave me a refund of $875 for the copper still. I had to press the issue of the refund for the collectors bag, but in the end, they did refund the 15 gold bars, as well. I saw that the Twitch Prime offer is still available in todays update. You can sign up for a free month trial, claim the offer and if the refunds don't appear automatically, file a ticket. Edited February 18, 2020 by Dr_Wigglespank Link to post Share on other sites
RON 48 Posted February 18, 2020 Share Posted February 18, 2020 I am not seeing anything, so maybe it didn't post properly? I am not sure how long they take to get back these days but hopefully they do get back to you. I did a ticket a month ago for GTA V and they responded in 6 days I think. Link to post Share on other sites
Dr_Wigglespank 20 Posted February 18, 2020 Author Share Posted February 18, 2020 18 minutes ago, RON said: I am not seeing anything, so maybe it didn't post properly? I am not sure how long they take to get back these days but hopefully they do get back to you. I did a ticket a month ago for GTA V and they responded in 6 days I think. The text somehow blended with the background when I added the quote. Looked fine with the darkmode extension I use. Hopefully it's fixed now. Link to post Share on other sites
HIGHHorse 47 Posted February 19, 2020 Share Posted February 19, 2020 Good to know there is something that can be done if it doesn't work. I haven't done this yet so I suppose I should since it is just a free perk for having Prime. Link to post Share on other sites
Faelwolf 33 Posted February 21, 2020 Share Posted February 21, 2020 Took them 16 days to process my Twitch Prime rewards for RDR2O, and a ticket. Still haven't received my $$ in GTA V from the last promotion. RS just doesn't have their act together. 1 Link to post Share on other sites
xsugarskull 15 Posted February 22, 2020 Share Posted February 22, 2020 6 hours ago, Faelwolf said: Took them 16 days to process my Twitch Prime rewards for RDR2O, and a ticket. Still haven't received my $$ in GTA V from the last promotion. RS just doesn't have their act together. And this is the reason I haven't bothered doing this. I read about people having issues with it and didn't even bother. They can't even manage to get a Prime bonus working right with Twitch. Such a shame. Link to post Share on other sites
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