Only bots as support

[CyberZohan]

Hi guys!!

I'm myself already 30+ years developer and truly love your games, even more RDR2. It's great what you guys created after 8 years, respect!!
BUT... (There is always a "but")

Sadly it's impossible to contact the real developers here!! I tried multiple times already via the (wannabe) support, but actually 100% for sure only bots. I never got any real answer from humans and you can trust me, real pros see that automatically!

So the question is: HOW can I ever really contact them? And I would love to help and make it even better...

[Foxtrot]

As a developer, you'll know that the best way of contacting a company regarding software issues is to raise a ticket through the official web site.  As you're doubtless aware, you're not the only person facing issues and they're most probably working on it or related issues.

Or Bully 2.

Or GTA 6.

Seriously though, Rockstar are like many other companies in trying to keep their employees safe during the current pandemic - response times and resources to do the job are as a consequence affected.  They are obviously going to concentrate their priorities on what they feel is truly essential.

[CyberZohan]

Well... I try of course the (fake) tickets, but also only pure 101% bots. Not even once sentence as real communication.

But at least you're real, thanks @Foxtrot

[Kean_1]

33 minutes ago, CyberZohan said:

Well... I try of course the (fake) tickets, but also only pure 101% bots. Not even once sentence as real communication.

But at least you're real, thanks @Foxtrot

Just keep in mind that RDR2.org is a fan site not affiliated with R* or Take Two. 

Also, you need to realize what Foxtrot said about tech support and the potential impact COVID-19 might play in this.  R* could very well have CS that is outsourced making the situation even more difficult if their governments have shut down operations.  Having said that, R* was already struggling after the PC release before the virus was even a factor so this current situation would only make matters worse.

.....not much else to say or do to be honest but if you have specific issues, feel free to post about them or search around the forums to see if someone has any tips on a workaround, etc.

[CyberZohan]

58 minutes ago, Kean_1 said:

Just keep in mind that RDR2.org is a fan site not affiliated with R* or Take Two. 

Also, you need to realize what Foxtrot said about tech support and the potential impact COVID-19 might play in this.  R* could very well have CS that is outsourced making the situation even more difficult if their governments have shut down operations.  Having said that, R* was already struggling after the PC release before the virus was even a factor so this current situation would only make matters worse.

.....not much else to say or do to be honest but if you have specific issues, feel free to post about them or search around the forums to see if someone has any tips on a workaround, etc.

 

I know that you're not affiliated of R* etc...

And actually the real software is 99.9% fine, no problem at all. Only often made worse the server scripts what they change almost daily. You get then new nice bonus or lower prices etc, but sadly it's visible that they never test anything before release to the customers! And that damages often the theoretically great online part. A day later they fix them often (like right now, now works all fine again), but the damage is done and killed nerves of the users.

Besides that real professionals should have a way to contact the developers directly, not bots stuff only.